Careers

Organizational Profile:

Established in 1956 and trusted for over 63 years, the Wavefront Centre for Communication Accessibility (operating name for Western Institute for the Deaf and Hard of Hearing) is a BC based, charitable non-profit organization. Wavefront Centre serves over 14,000 Deaf and Hard of Hearing clients per year by delivering innovative services to achieve full communication accessibility. Effective September 2019, responding to growing client and community needs, the Wavefront Centre opened the doors to its incredible new purpose-built facility. Located in the heart of Vancouver, BC, this four-story building is a model for accessibility: providing space, resources and vital services for Deaf, Deafblind, and Hard of Hearing individuals and their families.

Requirements:

This is an excellent opportunity for a non-profit leader and visionary who is committed to inclusivity, accessibility, innovative and quality services. The successful candidate will be a progressive leader and will have strong organizational abilities with excellent interpersonal, financial, governance and strategic planning skills. The candidate will have a master’s level degree (in a relevant program area including, but not limited to, healthcare, social work, non-profit leadership). An equivalent combination of education and experience will be considered. An understanding of hearing loss and communication issues is essential. ASL skills and/or a willingness to train in ASL is required.

Contact Details: 

Should you be interested in learning more about this exciting opportunity with the Wavefront Centre for Communication Accessibility please contact Carol Robinson or forward your resume, a letter of introduction and the names and contact information for three referees, in confidence, to info@hwest.ca. We will respond to all who express interest.

Job Summary: 

The Staff interpreter is responsible for providing interpreting services for medical and community appointments, Wavefront Centre functions, assisting the Head of Interpreting, and providing team support to the interpreting department staff.

Work Performed:

Provides ASL interpreting services for Wavefront Centre functions that are primarily on-site: staff meetings; executive meetings; client appointments from all service departments; administrative meetings; some interpreting services required for off-site meetings

• Assists with drop in clients for English-ASL translation of documents as needed
• Provides team support to the Medical Interpreting (MIS) Dispatcher and Community Interpreting Services (CIS) Coordinator as needed
• Assists with planning and execution of community events and workshops
• Typical hours (can be negotiated): 9 to 5 pm, Monday to Friday

Qualifications:

• Holds active membership with CASLI and WAVLI
• COI designation preferred
• Demonstrated sensitivity to working in a culturally diverse environment
• Innovative problem-solver, with a creative interest in program development
• Strong written communication skills and proficiency in various computer programs
• Interest in emerging technologies and practices for interpreting/real timecaptioning services
• Good organizational skills; able to work well independently

Interested applicants are requested to forward their cover letter, resume and list of references by November 18, 2019.

Please reply in confidence to: Jenn Wilson, Staff Interpreter/Executive Assistant, jenn.wilson@wavefrontcentre.ca

Job Summary: 

The Dispatcher/Booking Assistant provides administrative and reception support to our Medical and Community Interpreting programs and provides as-needed relief reception to other departments.

Work Performed:

• Assists with management of online database/scheduling/invoicing of regular and on-call interpreting bookings
• Reception duties, including answering voice calls, emails, and other mediums: text, Skype, FaceTime, Glide, TTY, and fax
• Supports clients on use of video relay services and other related technology training
• Provides relief coverage for the Interpreting Department dispatcher and booking coordinator
• Provides as needed relief reception coverage for other agency departments
• Provides after hours dispatch services when required
• Provides administrative support on invoicing and other clerical duties

Preferred Skill Sets:

• Previous reception and administrative experience
• Independent self-starter with excellent organizational and analytical skills
• Strong written and oral communication skills
• Fluent or intermediate ASL skills
• Ability to communicate effectively with wide range of individuals with various communication needs
• Advanced computer skills; organized with excellent attention to detail
• Presents professionally and is respectful of confidentiality

Interested applicants are requested to forward their cover letter, resume and list of references.

Please reply in confidence to: Tim Mallach, Head of Interpreting Services, tim.mallach@wavefrontcentre.ca

Job Summary: 

Our Communications Assistant supports the Communications & Marketing Manager to develop and execute the communication & marketing plan and strategies for Wavefront Centre for Communication Accessibility. This is a great career opportunity for candidates who have worked in office administration and keen to start a career in a communications & marketing team. The ideal candidate will have 2+ years of administrative work experience coupled with post-secondary education.

Work Performed:

• Create, gather and distribute content for social media channels
• Maintain and report required statistics on website, e-newsletter and social
• Research information on topics of interest to Deaf and Hard of Hearing, Deafblind and late-deafened audience
• Monitor press stories relating directly or indirectly to Wavefront Centre and its brand and maximizing opportunities for PR
• Assist with corporate and community relationships

Qualifications:

• Bachelor degree in communication, social media, marketing or equivalent combination of education and experience; Non-profit communication experience an asset
• Excellent oral and written communication skills
• Knowledge experience of HTML, MS Office Suite, and Adobe Creative Suite
• Able to work collaboratively with team members and also independently
• Knowledge of digital trends, programs, and services
• Second language, American Sign Language, is an asset

Interested applicants are requested to forward their cover letter, resume and list of references.

Please reply in confidence to: Yat Li, Manager, Communications & Marketing, yat.li@wavefrontcentre.ca