Position Summary: The Employment Placement Specialist assists unemployed Deaf, DeafBlind and Hard of Hearing individuals to prepare for, obtain and maintain sustainable employment or community attachment through WorkBC employment service model.

Duties and Responsibilities:

Client Services:

• Conduct formal needs assessment, employment counselling, return to work action plan development, job search support, job coaching, administration of financial supports, facilitate one-toone or group workshops
• Refer to appropriate community resources and external programs and follow up, as required
• Monitor and report on client progress and outcomes
• Market participants to employers
• Develop and implement successful marketing and job placement strategies
• Provide referrals to outside agencies

Administration:

• Meet key performance measurements as outlined by contractors/stakeholders
• Provide and monitor ongoing client case management activities through database tracking
• Maintain documentation of case notes; accurate client records and statistics in the Integrated Case Management database
• Complete paperwork in accordance with WorkBC policies and guidelines
• Maintain knowledge of community resources and relevant employment programs/services
• Participate in regular staff meetings
• Other related duties as assigned

Education & Outreach:

• Develop strong business relationships
• Provide public presentations and community outreach, as required
• Liaise with internal and external professionals, businesses, organizations, agencies, and government

Email cover letter and resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with the job title in the subject field.

Position Summary: The Booking Coordinator, is responsible for the client service with regards to intake of requests and responding promptly by booking appropriate services, negotiating rate and payment, fulfilling request and confirming results. The Booking Coordinator also provides additional support, as required, to the Accessible Communication Services team.

Duties and Responsibilities:

Client Services:

• Intake accessible communication services requests (e.g. interpreting, captioning, translation); confirm receipt of request in a timely manner
• Determine and book appropriate service(s)
• Develop quotes and negotiate payment
• Input request into database and broadcast, or email to fill the request
• Confirm fulfilled request with client or organization/service
• Provide data reports as a required
• Assist with drop-in clients for English-ASL translation of documents as needed and maintaining records for all drop-ins
• Respond to and triage client complaints
• Provide coverage for department roles as required (e.g. breaks, sick and vacation days) and relief reception services to the front desk

Administration:

• Organize schedule ensuring primarily staff interpreters fill appointments; maximize number of fulfilled requests
• Maintain/input/reconcile database information
• Invoice for services rendered and reconcile receipts
• Support department with community engagement, as required
• Provide additional administrative support to the team as required
• Other related duties as assigned

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF.

Position Summary: Reporting to the Chief Executive Officer (CEO), the Manager, People & Culture is responsible for ensuring the strategic, effective and legal human resources practices and policies throughout the organization.

The Manager will oversee all people and culture functions including employee and labour relations, recruitment and selection, training and development, compensation and benefits, performance management, occupational health and safety, and regulation compliance. They are an experienced practitioner with strong communication and collaboration skills, and the capacity to lead resolution on some of Wavefront Centre’s most complex and sensitive human resources files.

Duties and Responsibilities:

• Develop and implement effective organization-wide human resources initiatives, policies and processes
• Oversee the day-to-day operations of the people and culture department including preparing offer letters, job postings, job descriptions, etc.
• Provide strategic leadership and support to the senior leadership team and management on the recruitment, selection and onboarding processes for new employees
• Promote equity, diversity and inclusion in the workforce by removing barriers to employment
• Provide strategic leadership and direction on total compensation strategies to ensure Wavefront Centre attracts and retains quality staff
• Develop and implement performance management processes and systems that reflect organizational goals and objectiveProvide resources and support to the senior leadership team and management in the application of performance management processes
• Ensure legal compliance with relevant provincial and federal legislation, including WorkSafeBC regulations

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.

Position Summary: The Audiologist provides professional audiology services to Deaf and Hard of Hearing individuals to assist them on their journey to communicate more effectively.

Duties and Responsibilities:

• Treat clients following bylaws and legislations established by the College of Speech and Hearing Health Professionals of BC (CSHBC)
• Assessment of hearing, which includes identification, evaluation, diagnosis and counselling
• Intervention for hearing, which includes promotion, prevention, counselling, treatment, consultation, management, (re)habilitation and education
• Measurement of patient or client outcomes for these services
• Consultation with and referral of clients to other professionals and agencies in order to provide holistic patient-centred care
• Assessment, selection, prescribing/recommending, dispensing, validation, verification, servicing and development of hearing aids and other appropriate hearing assistive and (re)habilitative strategies for individuals with hearing loss, auditory processing, tinnitus and/or related disorders. This could include cochlear implants, other implantable hearing devices, assistive technology such as FM systems, speech reading classes, and tinnitus re-training as well as measurement of patient or client outcomes for these technologies and strategies
• Providing aural (re)habilitation to improve listening and communication skills
• Cerumen management
• Explain the impacts of hearing loss on everyday life and provide direct counselling on the educational, psychological, and social implications of hearing loss to clients, their family, and other individuals on request
• Knowledge of database and tracking systems (e.g. Blueprint)
• Proficient computer skills; organized with excellent attention to detail
• Knowledge of cochlear implants and other implantable devices
• Able to communicate effectively using empathy and understanding with a range of people including: Deaf and Hard of Hearing, financially, socially, or educationally at risk, or those with multiple disabilities
• Strong written and interpersonal communication skills
• Able to work as part of a team and independently with minimum supervision
• Able to navigate rapidly changing demands, prioritize tasks and deal with interruptions
• Education or experience in psychology and the effects of a disability
• Collaborative approach working with others

Email cover letter and resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.

Position Summary: The Staff Interpreter is responsible for providing community and medical ASL interpreting services for the Accessible Communication Services department, as well as supporting the department where necessary.

Duties and Responsibilities:

• Provides community and medical ASL interpreting services for Wavefront Centre, both on and off-site, including virtually
• Supports the team where necessary.
• Works as an integral part of the Accessible Communication Services department
• Assists with drop-in clients for English-ASL translation of documents, as needed

Contact: Jenn Wilson, Interim Director of Accessible Communication Services
Email resume to: jenn.wilson@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.

Position Summary: The Staff Interpreter is responsible for providing community and medical ASL interpreting services for the Accessible Communication Services department, as well as supporting the department where necessary.

Duties and Responsibilities:

• Provides community and medical ASL interpreting services for Wavefront Centre, both on and off-site, including virtually
• Supports the team where necessary.
• Works as an integral part of the Accessible Communication Services department
• Assists with drop-in clients for English-ASL translation of documents, as needed

Contact: Jenn Wilson, Interim Director of Accessible Communication Services
Email resume to: jenn.wilson@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.

Position Summary: The Staff Interpreter is responsible for providing community and medical ASL interpreting services for the Accessible Communication Services department, as well as supporting the department where necessary.

Duties and Responsibilities:

• Provides community and medical ASL interpreting services for Wavefront Centre, both on and off-site, including virtually
• Supports the team where necessary.
• Works as an integral part of the Accessible Communication Services department
• Assists with drop-in clients for English-ASL translation of documents, as needed

Contact: Jenn Wilson, Interim Director of Accessible Communication Services
Email resume to: jenn.wilson@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.