Access Controls

Text Size

Colour Contrast

Open Access ControlsClose Access Controls

***Our offices will be closed Monday Oct 2***

Wavefront Centre for Communication Accessibility

Menu

Work At Wavefront Centre

Careers

Come and be part of our wonderful Wavefront Centre team. Please check this page frequently for updates on available career opportunities.

 

 

Work At Wavefront Centre

Wavefront Centre is proud of our diverse and inclusive work environment. Thanks for your interest in visiting our Careers page. We hope to welcome you one day to our Wavefront Centre team.

 

Watch this in ASL

Location: Vancouver, BC 
Position Status:Full-time,35 hours per week

Reports to :Director, Clinical Operations + Business Development

Supervision of: Clinical Team (All Locations)

Read More
Job Summary:

Reporting to the Director, the Manager Clinical Operations & Training contributes to the ongoing growth and development of Wavefront’s Audiology program through specific areas of accountability, helping the organization continue to meet the audiology needs of Wavefront’s members and clients.

The Manager, Clinical Operations is primarily responsible for the day-to-day operations of all clinics aligning with the mission, vision, values and strategic direction of Wavefront Centre. As a practicing Audiologist, the Manager is also expected to provide clinical services and fulfill accountabilities related to clinical compliance and to advance Wavefront’s programs.

Secondly, the Manager, Clinical Operations will be responsible for the onboarding of new clinicians as well as the ongoing clinical development and training of the Audiology Team.

In addition, the Manager, Clinical Operations may on occasion be required to provide clinical cover within the Audiology department.

Worked Performed Management & Supervision

  • Support the planning, recruitment, hiring and retention planning, orientation, and onboarding for clinicians and staff members of the clinic
  • Manage clinicians and staff to ensure expectations are clear, service standards are being upheld and objectives are achieved
  • Navigate and find resolution for client concerns, as required
  • Ensure strong collaboration on all organization events and activities

Clinical Leadership

  • Provide clinical guidance and oversight to audiologists and audiometric technicians, as required
  • Maintain, develop, and enhance clinical activities by ensuring quality clinical care and service
  • Ensure safe clinical practice that is consistent with guidelines set out by CSHBC

Strategic Leadership

  • In collaboration with Director, identify, plan, implement and oversee initiatives in the development of clinic programs and services
  • Foster and maintain a safe and respectful work environment for staff supporting a culture of excellence

Client Services

  • Treat clients following bylaws and legislations established by the College of Speech and Hearing Health Professionals of BC (CSHBC)
  • Assessment of hearing, which includes identification, evaluation, diagnosis, and counselling
  • Intervention for hearing, which includes promotion, prevention, counselling, treatment, consultation, management, (re)habilitation and education
  • Measurement of patient or client outcomes for these services
  • Consultation with and referral of clients to other professionals and agencies in order to provide holistic patient-centred care
  • Assessment, selection, prescribing/recommending, dispensing, validation, verification, servicing and development of hearing aids and other appropriate hearing assistive and (re)habilitative strategies for individuals with hearing loss, auditory processing, tinnitus and/or related disorders. This could include cochlear implants, other implantable hearing devices, assistive technology such as FM systems, speech reading classes, and tinnitus re-training as well as measurement of patient or client outcomes for these technologies and strategies
  • Providing aural (re)habilitation to improve listening and communication skills
  • Cerumen management
  • Explain the impacts of hearing loss on everyday life and provide direct counselling on the educational,psychological, and social implications of hearing loss to clients, their family, and other individuals on request

Education & Outreach

  • On-going collaboration with professional organizations (e.g., WorkSafe BC, Speech-Language Audiology Canada(SAC), Canadian Academy of Audiology (CAA), and Speech & Hearing BC), as required
  • Participate in community education in coordination with clinicians and audiometric technicians (g., presentations, health fairs, media interviews, etc.), as required.

Financial Stewardship

  • Oversee clinic budget
  • Work with Director to achieve monthly sales targets
  • Implement structure of clinic fees (including equipment) as set by the organization
  • Track and report on financial key performance metrics; End of month reporting/data collection (statistical information), as required

 

Administration

  • Build and manage schedule for clinicians and staff; manage time off requests
  • Track and report on key performance metrics; End of month reporting/data collection (statistical information), as required
  • Oversee maintenance of clinic records – tracking of invoices, credit memos, third party billings and other important financial documents
  • Knowledge of database and tracking systems (e.g., Blueprint)

Qualifications

  • Master’s degree in Audiology, or higher, from an accredited university program.Current membership (or eligible for membership in) the College of Speech and Hearing Health Professionals (CSHBC)
  • Comprehensive knowledge of bylaws, legislation, and scopes of practice for Audiology as established by CSHBC
  • Six (6) years of recent, related experience including two (2) years senior supervisory/leadership experience, or an equivalent combination of education, training and experience
  • Minimum two (2) years relevant clinic management/leadership experience, or an equivalent combination of education, training and experience
  • Wavefront is a bilingual environment (ASL/English), fluency in American Sign Language (ASL), or willingness to learn, is required for this position

Skills & Knowledge

  • Comprehensive knowledge of Audiology theory and practice
  • Working knowledge of other health care disciplines, their role in client care, research process and methodology
  • Effective communicator (verbal and written); able to deal effectively with co-workers, physicians, other health care professionals, clients and their families, and external agencies
  • Demonstrated ability to function as an effective leader, mentor, coach and facilitator
  • Demonstrated ability to organize work, set priorities, meet deadlines, provide follow-up and work under the pressure of time constraints
  • Demonstrated experience with implementing and managing database and tracking systems (Blueprint preferred)
  • Knowledge of cochlear implants and other implantable devices
  • Proficient computer skills; organized with excellent attention to detail and able to effectively operate a computerized patient care information system
  • Collaborative approach working with other members of the department and across the organization

Hours of work

This role offers 35 hours of work per week. The typical hours of work are 8:00am to 4:00pm, Monday to Friday.Incumbents may be asked to work overtime from time to time.

What we offer

  • Comprehensive benefits package (extended health + dental)
  • Pension plan after 12 months
  • Generous time off entitlement (Statutory holidays, vacation entitlement, sick + personal time)

Workplace safety

In order to do all we can to ensure the safety of our staff and clients, Wavefront Centre for Communication Accessibility requires that everyone working within our organization be fully vaccinated (COVID-19) unless they have an exemption for accommodation pursuant to the BC Human Rights Code. Proof of vaccination status will be required.

Commitment to Equity, Diversity & Inclusion

Wavefront Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Wavefront Centre for Communication Accessibility will provide accommodation, accessible formats and communication supports for interviews upon request.

CLOSING DETAILS

Email cover letter and resume to: careers@wavefrontcentre.ca

  • Please email your cover letter and resume as a PDF, along with a list of references and include the job titlein the subject field.
  • Please note, only short-listed candidates will be contacted for this role.

Application Deadline: The position will be filled as soon as a suitable candidate is found.

Watch this in ASL
Location: Vancouver, BC (Quebec Street Office)
Deadline: This position will be filled as soon as a suitable candidate is found.
Read More

Position Summary:

We are seeking contractors who would be responsible for reading, understanding, and translating written texts from English to American Sign Language. The contractors would be responsible for video recording, reviewing for quality, and editing as necessary.

Primary Responsibilities

  • Read, research, and translate written English into American Sign Language. Materials include single to multi-page documents and website materials.
  • Relay concepts and ideas accurately between languages.
  • Consult experts as necessary.
  • Create a new text in the target language that reproduces the content, meaning, and style of the original.
  • Edit and proof American Sign Language to accurately reflect English text.
  • Receive and submit assignments electronically by the deadline.
  • Use dictionaries and glossaries for reference.
  • Translate both legal terminology and colloquial language in business, government, and community texts.
  • Collaborate with team members and clients as required.
  • Stay up to date on technological tools and practices for successful translation work.

Preferred Qualifications

  • Heritage/native language user of American Sign Language.
  • Member in good standing with respective provincial sign language interpreting association.
  • 5+ years of experience demonstrated through a portfolio of work and written references.
  • Understanding of Deaf culture.

Technical Requirements

  • This role requires the individual to meet the following requirements.
    • Have equipment for high quality video recording.
    • Have equipment/software to be able to open and view text and video files in a variety of formats.
    • Have solid coloured professional wall background for recording.
    • Have professional attire for recording.
    • Have access to a platform to be able to send large files electronically.

Closing Details

Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field. Email to: careers@wavefrontcentre.ca

Please note, only short-listed candidates will be contacted for this role.

 

Watch this in ASL
Location: Vancouver, BC (Quebec Street Office)
Deadline: This position will be filled as soon as a suitable candidate is found.
Read More

Position Summary:

The Client Services Coordinator (CSC) works as part of a team to serve audiology visitors by greeting, welcoming anddirecting them appropriately. The CSC notifies Wavefront Centre staff of visitor arrival, responds to inquiries about audiology services, schedules appointments, and processes financial transactions.

 Work Performed

Client Services:

Greet clients; direct them to waiting area; advise of any scheduling delays
Inform staff of client arrivals
Book appointments by phone or e-mail
Provide general information regarding audiology services to clients
Respond to specific client inquiries (e.g., location of facilities, hours of operation, etc.)
Process financial transactions
Administer telephone and voicemail system: answer and direct incoming calls, take detailed messages, etc.
Provide relief reception services to Q-Street front desk and satellite offices, as required
Provide audiometric technical support to Audiologists, as required
Troubleshoot and perform minor repairs on faulty hearing aids, as required
Assist in maintenance of clinical infection control procedures
Ensure reception area is tidy, presentable and welcoming at all times

Administration:

Prepare and mail out/fax clinical reports and/or files
Enter computer data as required
Support shipping and receiving within department; support management of hearing aid and supply inventory
Complete third-party billings
Participate in regular staff meetings
Other related duties as assigned

 

ABOUT YOU, THE CANDIDATE

Qualifications:

  • Grade 12 Diploma
  • Minimum one (1) year related practical and work experience
  • Any related courses or technical training
  • Wavefront is a bilingual environment (ASL/English), fluency in American Sign Language (ASL) is required for this position

Skills & Knowledge:

Proficient computer skills; organized with excellent attention to detail
Excellent interpersonal skills in person and on the telephone clear speaking voice
Able to communicate effectively with a range of people including: Deaf, Deaf Blind and Hard of Hearing individuals
Knowledge of database and tracking systems (e.g., Blueprint)
Able to work as part of a team and independently with minimum supervision
Strong reception and administrative background
Able to navigate rapidly changing demands and ability to deal with interruptions
Collaborative approach working with other members of the department and across the organization
Willingness to learn new skills with an enthusiastic attitude

Email resume to: careers@wavefrontcentre.ca

Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.

Position: Project Officer

Watch this in ASL
Location: Vancouver, BC (Mount Pleasant Office)
Deadline: This position will be filled as soon as a suitable candidate is found.
Read More

Position Summary:

The project officer will work closely with our program coordinators, community members and organizations. Your position will have two components, the first being to provide emergency support information on how to be ready for inclement weather and use tools for staying cool during summer months to Deaf, DeafBlind and hard of hearing seniors. You will organize a workshop and organize the distribution of equipment

A second part of your role relates to providing food support to Deaf, DeafBlind and Hard of Hearing seniors. You will be responsible for organizing groceries, gift cards, setting up connections with food organizations such as meals on wheels, recruiting volunteers to deliver the food.

The Emergency Support project will go until August 2023 and the Food Support project will continue to March 2024.

Essential Duties and Responsibilities:

  • Working with team members to keep records of selected participants for the program
  • Recruiting volunteers to deliver food services and emergency equipment to seniors
  • Training volunteers how to assemble and use emergency equipment and services
  • Keeping up to date records of work performed
  • Communicating with the team members, including replying briefs, connecting weekly tasks to larger goals and providing context and support

ABOUT YOU, THE CANDIDATE

Qualifications:

  • Wavefront Centre for Communication Accessibility is a bilingual environment, ASL/English, fluency inAmerican Sign Language (ASL) is beneficial for this position.
  • Willing to learn about Deaf, DeafBlind and Hard of Hearing barriers and communication needs
  • Professional demeanor and ability to build rapport with community and service providers
  • Experience working with diverse client populations including persons with disabilities; ability to serveclients across all socio-economic and cultural groups
  • Excellent oral/ASL and written communication skills
  • Knowledge experience of iPad platform and MS Office suite including Excel, Word, PowerPoint
  • Able to work collaboratively with team members
  • Must be self-motivated and flexibility with the ability to multitask, take initiative, work independently withminimal supervision and work effectively under pressure
  • Strong organizational skills and attention to detail to meet tight deadlines
  • Project evaluations – documentation, feedback, statistics, reports and meet deadlines
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Checkand Vulnerable Sector  Search

Email resume to: careers@wavefrontcentre.ca

Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.

 

 

Position: Audiologist
Watch this in ASL
Location: Vancouver, BC
Deadline: This position will be filled as soon as a suitable candidate is found.
Read More

Position Summary: The Audiologist provides professional audiology services to Deaf and Hard of Hearing individuals to assist them on their journey to communicate more effectively.

Duties and Responsibilities:

  • Treat clients following bylaws and legislations established by the College of Speech and Hearing Health Professionals of BC (CSHBC)
  • Assessment of hearing, which includes identification, evaluation, diagnosis and counselling
  • Intervention for hearing, which includes promotion, prevention, counselling, treatment, consultation, management, (re)habilitation and education
  • Measurement of patient or client outcomes for these services
  • Consultation with and referral of clients to other professionals and agencies in order to provide holistic patient-centred care
  • Assessment, selection, prescribing/recommending, dispensing, validation, verification, servicing and development of hearing aids and other appropriate hearing assistive and (re)habilitative strategies for individuals with hearing loss, auditory processing, tinnitus and/or related disorders. This could include cochlear implants, other implantable hearing devices, assistive technology such as FM systems, speech reading classes, and tinnitus re-training as well as measurement of patient or client outcomes for these technologies and strategies
  • Providing aural (re)habilitation to improve listening and communication skills
  • Cerumen management
  • Explain the impacts of hearing loss on everyday life and provide direct counselling on the educational, psychological, and social implications of hearing loss to clients, their family, and other individuals on request
  • Knowledge of database and tracking systems (e.g. Blueprint)
  • Proficient computer skills; organized with excellent attention to detail
  • Knowledge of cochlear implants and other implantable devices
  • Able to communicate effectively using empathy and understanding with a range of people including: Deaf and Hard of Hearing, financially, socially, or educationally at risk, or those with multiple disabilities
  • Strong written and interpersonal communication skills
  • Able to work as part of a team and independently with minimum supervision
  • Able to navigate rapidly changing demands, prioritize tasks and deal with interruptions
  • Education or experience in psychology and the effects of a disability
  • Collaborative approach working with others

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.

 

Position: DeafBlind Intervenor (Part-time)
Watch this in ASL
Location: Vancouver, BC
Deadline: This position will be filled as soon as a suitable candidate is found.
Read More

Position Summary:The Intervenor for the DeafBlind Program of Waterfront Centre will mediate between DeafBlind older adults and their environment. The intervenor will work closely with the Program Coordinator, community members and organizations to provide intervenor services including sighted guide and facilitating communication using the preferred methods of the individual who is DeafBlind.

Essential Duties and Responsibilities:

  • Foster independence through a holistic and person-centred approach of “do with, not for”
  • Work collaboratively with the DeafBlind individual to determine the degree and manner of support they want
  • Support the acquisition of new concepts and skills
  • Empower each person to actively participate in their community and connect with others, leading to a better sense of social connectedness
  • Provide clear auditory and visual information in the preferred communication method of the DeafBlind individual
  • Provide sighted guide and environmental information
  • Provide non-judgmental information to encourage the DeafBlind individual to make decisions
  • Documentation, feedback, statistics and reporting

ABOUT YOU, THE CANDIDATE

  • Training as an intervenor is an asset although not required
  • Knowledge of DeafBlind barriers and communication needs
  • American Sign Language is required 
  • Professional demeanor and ability to build rapport with community and service providers 
  • Experience working with diverse client populations including persons with disabilities; ability to serve clients across all socio-economic and cultural groups
  • Excellent oral and written communication skills
  • Knowledge experience of MS Office suite including Excel, Word, PowerPoint
  • Able to work collaboratively with team members 
  • Must be self-motivated and flexibility with the ability to multitask, take initiative, work independently with minimal supervision and work effectively under pressure
  • Meet deadlines and write reports
  • Access to vehicle to be able to drive clients is an asset
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check and Vulnerable Sector Search 

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field. Please note, only short-listed candidates will be contacted for this role.

 

 

Accessible brand and website made with heart by Harc Creative