Work At Wavefront Centre
Careers
Come and be part of our wonderful Wavefront Centre team. Please check this page frequently for updates on available career opportunities.
Work At Wavefront Centre
Wavefront Centre is proud of our diverse and inclusive work environment. Thanks for your interest in visiting our Careers page. We hope to welcome you one day to our Wavefront Centre team.
Position: Director of Finance & IT
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Location: Vancouver, BC (Quebec Street Office)
Deadline: This position will be filled as soon as a suitable candidate is found.
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Position Summary:
ABOUT THE ROLE
The Director, Finance and IT is responsible for Wavefront Centre’s long-term financial health and growth. The position is responsible for establishing strategies that will generate funds from its social enterprise activities that support the organization’s programs and services. The Director, Finance and IT will provide information to support decision making, financial management, and inform annual budgets and forecasts. The position will report on and analyze the annual audit and is responsible for the overall finance and IT function of the organization. The Director, Finance and IT will lead a small team and oversee the implementation of policies, procedures, and internal controls to ensure accurate financial reporting and stewardship of assets.
This is an exciting opportunity for a passionate finance professional who is passionate about inclusive, community centred programs and services. The ideal candidate will have a Bachelor’s degree and CPA or CGA designation with a minimum of seven years of progressive experience in accounting and finance. Experience working in the not-for-profit sector and/or social enterprise is preferred. The preferred candidate will have demonstrated leadership experience and sensitivity to working in a culturally diverse environment with the ability to communicate effectively with a range of people including: Deaf, DeafBlind and Hard of Hearing individuals. Wavefront is a bilingual environment (ASL/English), fluency in American Sign Language (ASL) is an asset for this position.
Experience
- Budgeting
- Auditing
- Accounting
- Financial reporting
- Team leadership
Skills & Competencies
- Communication skills
- Interpersonal skills
- Adaptability
- Relationship management
- Tech savvy
Email resume to: info@hwest.ca
Position: Client Services Coordinator
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Location: Vancouver, BC (Quebec Street Office)
Deadline: This position will be filled as soon as a suitable candidate is found.
Read MorePosition Summary:
The Client Services Coordinator (CSC) works as part of a team to serve audiology visitors by greeting, welcoming anddirecting them appropriately. The CSC notifies Wavefront Centre staff of visitor arrival, responds to inquiries about audiology services, schedules appointments, and processes financial transactions.
Work Performed
Client Services:
• Greet clients; direct them to waiting area; advise of any scheduling delays
• Inform staff of client arrivals
• Book appointments by phone or e-mail
• Provide general information regarding audiology services to clients
• Respond to specific client inquiries (e.g., location of facilities, hours of operation, etc.)
• Process financial transactions
• Administer telephone and voicemail system: answer and direct incoming calls, take detailed messages, etc.
• Provide relief reception services to Q-Street front desk and satellite offices, as required
• Provide audiometric technical support to Audiologists, as required
• Troubleshoot and perform minor repairs on faulty hearing aids, as required
• Assist in maintenance of clinical infection control procedures
• Ensure reception area is tidy, presentable and welcoming at all times
Administration:
• Prepare and mail out/fax clinical reports and/or files
• Enter computer data as required
• Support shipping and receiving within department; support management of hearing aid and supply inventory
• Complete third-party billings
• Participate in regular staff meetings
• Other related duties as assigned
ABOUT YOU, THE CANDIDATE
Qualifications:
- Grade 12 Diploma
- Minimum one (1) year related practical and work experience
- Any related courses or technical training
- Wavefront is a bilingual environment (ASL/English), fluency in American Sign Language (ASL) is required for this position
Skills & Knowledge:
• Proficient computer skills; organized with excellent attention to detail
• Excellent interpersonal skills in person and on the telephone – clear speaking voice
• Able to communicate effectively with a range of people including: Deaf, Deaf Blind and Hard of Hearing individuals
• Knowledge of database and tracking systems (e.g., Blueprint)
• Able to work as part of a team and independently with minimum supervision
• Strong reception and administrative background
• Able to navigate rapidly changing demands and ability to deal with interruptions
• Collaborative approach working with other members of the department and across the organization
• Willingness to learn new skills with an enthusiastic attitude
Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.
Position: Booking Coordinator
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Location: Vancouver, BC (Quebec Street Office)
Deadline: This position will be filled as soon as a suitable candidate is found.
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Position Summary:
The Booking Coordinator is responsible for the client service with regards to intake of requests and responding promptly by booking appropriate services, negotiating rate and payment, fulfilling request and confirming results. The Booking Coordinator also provides additional support, as required, to the Accessible Communication Services team.
Essential Duties and Responsibilities:
- Intake accessible communication services requests (e.g.,interpreting, captioning, translation); confirm receipt of request in a timely manner
- Determine and book appropriate service(s)
- Develop quotes and negotiate payment
- Input request into database and broadcast, or email to fill the request
- Confirm fulfilled request with client or organization/service
- Provide data reports as required
- Assist with drop-in clients for English-ASL translation of documents as needed and maintain records for all drop-ins
- Respond to and triage client complaints
- Provide coverage for department roles as required (e.g., breaks, sick and vacation days) and relieve reception services at the front deskAdministration:
- Organize schedule ensuring primarily staff interpreters fill appointments; maximize number of fulfilled requests
- Maintain/input/reconcile database information
- Invoice for services rendered and reconcile receipts
- Support department with community engagement, as required
- Provide additional administrative support to the team as required
- Other related duties as assigned
ABOUT YOU, THE CANDIDATE
Qualifications:
- Grade 12 Diploma
- Minimum one (1) year related practical and work experience
- Any related courses or technical training
- Wavefront is a bilingual environment (ASL/English), fluency in American Sign Language (ASL) is required for this position
Skills & Knowledge:
- Proficient computer skills; organized with excellent attention to detail
- Strong written and interpersonal communication skills
- Demonstrated sensitivity to working in a culturally diverse environment
- Able to communicate effectively with a range of people including: Deaf, DeafBlind and Hard of Hearingindividuals as well as interpreters, captionists, health care professionals, law enforcement officials andother audiences
- Able to take direction as required and to work as part of a team as well as independently with minimumsupervision
- Innovative and effective problem solver along with a demonstrated ability to organize work, set priorities,meet deadlines, provide follow-up and work under the pressure of time constraints
- Able to navigate rapidly changing demands, prioritize tasks and deal with interruptions
- Wavefront is a bilingual environment (ASL/English), fluency in American Sign Language (ASL) isrequired for this position
- Willingness to learn new skills with an enthusiastic attitude
Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.
Position: Project Officer
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Location: Vancouver, BC (Mount Pleasant Office)
Deadline: This position will be filled as soon as a suitable candidate is found.
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Position Summary:
The project officer will work closely with our program coordinators, community members and organizations. Your position will have two components, the first being to provide emergency support information on how to be ready for inclement weather and use tools for staying cool during summer months to Deaf, DeafBlind and hard of hearing seniors. You will organize a workshop and organize the distribution of equipment
A second part of your role relates to providing food support to Deaf, DeafBlind and Hard of Hearing seniors. You will be responsible for organizing groceries, gift cards, setting up connections with food organizations such as meals on wheels, recruiting volunteers to deliver the food.
The Emergency Support project will go until August 2023 and the Food Support project will continue to March 2024.
Essential Duties and Responsibilities:
- Working with team members to keep records of selected participants for the program
- Recruiting volunteers to deliver food services and emergency equipment to seniors
- Training volunteers how to assemble and use emergency equipment and services
- Keeping up to date records of work performed
- Communicating with the team members, including replying briefs, connecting weekly tasks to larger goals and providing context and support
ABOUT YOU, THE CANDIDATE
Qualifications:
- Wavefront Centre for Communication Accessibility is a bilingual environment, ASL/English, fluency inAmerican Sign Language (ASL) is beneficial for this position.
- Willing to learn about Deaf, DeafBlind and Hard of Hearing barriers and communication needs
- Professional demeanor and ability to build rapport with community and service providers
- Experience working with diverse client populations including persons with disabilities; ability to serveclients across all socio-economic and cultural groups
- Excellent oral/ASL and written communication skills
- Knowledge experience of iPad platform and MS Office suite including Excel, Word, PowerPoint
- Able to work collaboratively with team members
- Must be self-motivated and flexibility with the ability to multitask, take initiative, work independently withminimal supervision and work effectively under pressure
- Strong organizational skills and attention to detail to meet tight deadlines
- Project evaluations – documentation, feedback, statistics, reports and meet deadlines
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Checkand Vulnerable Sector Search
Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.
Position: Audiologist
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Location: Vancouver, BC
Deadline: This position will be filled as soon as a suitable candidate is found.
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Position Summary: The Audiologist provides professional audiology services to Deaf and Hard of Hearing individuals to assist them on their journey to communicate more effectively.
Duties and Responsibilities:
- Treat clients following bylaws and legislations established by the College of Speech and Hearing Health Professionals of BC (CSHBC)
- Assessment of hearing, which includes identification, evaluation, diagnosis and counselling
- Intervention for hearing, which includes promotion, prevention, counselling, treatment, consultation, management, (re)habilitation and education
- Measurement of patient or client outcomes for these services
- Consultation with and referral of clients to other professionals and agencies in order to provide holistic patient-centred care
- Assessment, selection, prescribing/recommending, dispensing, validation, verification, servicing and development of hearing aids and other appropriate hearing assistive and (re)habilitative strategies for individuals with hearing loss, auditory processing, tinnitus and/or related disorders. This could include cochlear implants, other implantable hearing devices, assistive technology such as FM systems, speech reading classes, and tinnitus re-training as well as measurement of patient or client outcomes for these technologies and strategies
- Providing aural (re)habilitation to improve listening and communication skills
- Cerumen management
- Explain the impacts of hearing loss on everyday life and provide direct counselling on the educational, psychological, and social implications of hearing loss to clients, their family, and other individuals on request
- Knowledge of database and tracking systems (e.g. Blueprint)
- Proficient computer skills; organized with excellent attention to detail
- Knowledge of cochlear implants and other implantable devices
- Able to communicate effectively using empathy and understanding with a range of people including: Deaf and Hard of Hearing, financially, socially, or educationally at risk, or those with multiple disabilities
- Strong written and interpersonal communication skills
- Able to work as part of a team and independently with minimum supervision
- Able to navigate rapidly changing demands, prioritize tasks and deal with interruptions
- Education or experience in psychology and the effects of a disability
- Collaborative approach working with others
Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.
Position: DeafBlind Intervenor (Part-time)
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Location: Vancouver, BC
Deadline: This position will be filled as soon as a suitable candidate is found.
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Position Summary:The Intervenor for the DeafBlind Program of Waterfront Centre will mediate between DeafBlind older adults and their environment. The intervenor will work closely with the Program Coordinator, community members and organizations to provide intervenor services including sighted guide and facilitating communication using the preferred methods of the individual who is DeafBlind.
Essential Duties and Responsibilities:
- Foster independence through a holistic and person-centred approach of “do with, not for”
- Work collaboratively with the DeafBlind individual to determine the degree and manner of support they want
- Support the acquisition of new concepts and skills
- Empower each person to actively participate in their community and connect with others, leading to a better sense of social connectedness
- Provide clear auditory and visual information in the preferred communication method of the DeafBlind individual
- Provide sighted guide and environmental information
- Provide non-judgmental information to encourage the DeafBlind individual to make decisions
- Documentation, feedback, statistics and reporting
ABOUT YOU, THE CANDIDATE
- Training as an intervenor is an asset although not required
- Knowledge of DeafBlind barriers and communication needs
- American Sign Language is required
- Professional demeanor and ability to build rapport with community and service providers
- Experience working with diverse client populations including persons with disabilities; ability to serve clients across all socio-economic and cultural groups
- Excellent oral and written communication skills
- Knowledge experience of MS Office suite including Excel, Word, PowerPoint
- Able to work collaboratively with team members
- Must be self-motivated and flexibility with the ability to multitask, take initiative, work independently with minimal supervision and work effectively under pressure
- Meet deadlines and write reports
- Access to vehicle to be able to drive clients is an asset
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check and Vulnerable Sector Search
Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field. Please note, only short-listed candidates will be contacted for this role.
Wavefront Centre for Communication Accessibility is committed to create a barrier-free environment for our staff, clients and visitors. We acknowledge that our work takes place on the unceded homelands of the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh) Nations.
Wavefront Centre for Communication Accessibility is the operating name for Western Institute for the Deaf and Hard of Hearing, a registered charitable organization. Charitable Registration Number #108200098RR0001
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