Position Summary: The Community Service Worker provides administrative and technology support to the Counselling Department, working along with the Better at Home Seniors Outreach program, WorkBC Employment Services program and Technology program to assist Deaf, DeafBlind and Hard of Hearing clients.

This position is funded by the Canada Summer Jobs Program which provides quality work experiences for youth to develop and improve their skills. To be eligible, applicants must:

• be between 15 and 30 years of age at the start of the employment;
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and,
• have valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Duties and Responsibilities:

• Promotes awareness of the programs and services available to the community
• Database management, technology support and administrative tasks
• Contributes and participates in project and community development activities
• Completes reports in accordance with program policies and guidelines
• Mentors seniors with community activities
• Supports the acquisition of new concepts and skills

Contact: Marco Chiaramonte, Acting Head of Counselling
Email resume to: marco.chiaramonte@wavefrontcentre.ca
Please email your cover letter and resume as a PDF.

Position Summary: The Booking Coordinator works to intake appointments, inputs appointments into a database, book communication access, and confirm with all parties. Works well as a team member and has excellent computer skills. Ability to communicate effectively is essential. This position is fast-paced, requires a high level of ability to pay attention to detail, and multi-tasking capabilities.

Duties and Responsibilities:

• Assists with the management of online database which includes scheduling, invoicing of regular and on-call appointments and bookings
• Reception duties: including answering requests via email, text, Skype, FaceTime, Glide, TTY, Fax, and telephone (if a hearing candidate is chosen)
• Assist with drop in clients for English-ASL translation of documents and completion of forms
• Supports clients on basic technology training
• Provides general information regarding external services
• Providing relief reception services to the front desk

Contact: Jenn Wilson, Interim Director of Accessible Communication Services
Email resume to: jenn.wilson@wavefrontcentre.ca
Please email your cover letter and resume as a PDF.

Position Summary: The Client Services Coordinator (CSC) works as part of a team to serve audiology visitors by greeting, welcoming and directing them appropriately. The CSC notifies Wavefront Centre staff of visitor arrival, responds to enquiries about audiology services, schedules appointments, and processes financial transactions.

Duties and Responsibilities:

• Greets clients; answers phones, schedules appointments, processes financial transactions
• Preparing and mailing out clinical reports, filing, faxing, database management, third party billings
• Shipping, receiving, and management of hearing aid and supply inventory
• Providing relief reception services to the front desk and satellite offices
• Troubleshooting and performing minor repairs on faulty hearing aids
• Assisting in the maintenance of clinical infection control procedures
• Providing audiometric technical support to the Audiologists

Contact: Henry Lam, Interim Head of Audiology
Email resume to: henry.lam@wavefrontcentre.ca
Please email your cover letter and resume as a PDF.

Position Summary: The Therapeutic Activation Program for Older Adults and Seniors (TAPS) – DeafBlind Intervenor will mediate between DeafBlind older adults and their environment. The intervenor will work closely with the TAPS Program Coordinator, community members and organizations to provide intervenor services including sighted guide and facilitating communication using the preferred methods of the individual who is DeafBlind.

Duties and Responsibilities:

• Foster independence through a holistic and person-centered approach of “do with, not for”
• Work collaboratively with the DeafBlind individual to determine the degree and manner of support they want
• Support the acquisition of new concepts and skills
• Empower each person to actively participate in their community and connect with others, leading to a better sense of social connectedness
• Provide clear auditory and visual information in the preferred communication method of the DeafBlind individual
• Provide sighted guide and environmental information
• Provide non-judgmental information to encourage the DeafBlind individual to make decisions
• Documentation, feedback, statistics and reporting

Contact: Marco Chiaramonte, Acting Head of Counselling
Email resume to: marco.chiaramonte@wavefrontcentre.ca
Please email your cover letter and resume as a PDF.