Work At Wavefront Centre
Careers
Come and be part of our wonderful Wavefront Centre team. Please check this page frequently for updates on available career opportunities.
Work At Wavefront Centre
Wavefront Centre is proud of our diverse and inclusive work environment. Thanks for your interest in visiting our Careers page. We hope to welcome you one day to our Wavefront Centre team.
Volunteer Positions
Paid Positions
Position: Manager, Client Services + Administration
Location: Mount Pleasant, Fairview and Tri-Cities
Deadline: This position will be filled as soon as a suitable candidate is found.
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Position Summary: The Manager, Client Services + Administration provides oversight and hands on support of the clinical administration team, coupled with administrative and supervisory responsibilities within the Audiology + Communication Devices Programs.
Work Performed Supervision:
- Oversee Client service staff ensuring service standards are being upheld across all locations
- Provide onboarding and training for clinic administration staff
- Participate in development of job descriptions
- Support development of policies and procedures for clinics
- Lead hiring of clinic administration and technical staff
- Perform annual performance reviews for clinic administration staff
- Escalate program and performance concerns to Director, Clinical Operations + Social Enterprise asrequired
- Ensure effective utilization of time management system for clinic administration staff
Administration
- Build and manage schedule for clinic administration and technical staff at all clinics
- Provide executive administrative assistance to Director, Clinical Operations + Social Enterprise
- Work closely with Client Service Coordinators to ensure efficient workflow and information sharing withinand between offices
- Maintain, organize and order office supplies, as required for all clinics
- Responsible for all shipping and receiving of clinical and non-clinical supplies for all clinics
- Oversee inventory management for all clinics and ensure all invoices are appropriately coded
- Liaise with finance office on issues management and AP/AR Issues
- End of month reporting/data collection, as required
- Update statistics and price lists, as required
- Maintain clinic records – tracking of invoices, credit memos and other important financial information
- Complete third-party billings
- Develop, and implement client interaction and customer service standards •
- Oversee administrative department functions within department: operations, scheduling, staff management for administration and technical team
- Chair and participate in regular staff meetings; provide information regarding department updates
- Other related duties as assigned
Audit clinic administration staff interactions with clients (live, recorded, and side by side) to measure performance against quality standards
Client Services
- Provide coverage for department roles as required (e.g. breaks, sick and vacation days)
- Receive, document and address client complaints
- Book appointments by phone or e-mail
- Complete client paperwork, including statistics and file updatesEducation & Outreach
- Provide information via telephone, email, brochure mailout, educational packages, etc.
- Support targeted marketing projects, as required
- Public presentations – information talks as well as educational sessions, as required
ABOUT YOU, THE CANDIDATE
Qualifications
- Post-secondary diploma in relevant discipline (e.g. Medical Office Assistant, Business), or equivalent combination of experience and education
- At least 3-5 years experience working in an audiology and/or hearing clinic setting, or equivalent training
- Minimum 5 years relevant customer service or clinic and client management experience
Skills & Knowledge
- Proficient computer skills (MS 365, BluePrint or similar programs); organized with excellent attention to detail
- Strong written and interpersonal communication skills
- Demonstrated sensitivity to working in a culturally diverse environment
- Able to communicate effectively using empathy and understanding with a range of people including: people who are Deaf, DeafBlind and Hard of Hearing
- Proven ability to work with various types of clients – elderly, people with disabilities, youth, Hard of Hearing, DeafBlind and Deaf
- Wavefront is a bilingual environment (ASL/English), fluency in American Sign Language (ASL), or willingness to learn, is required for this position
- Able to work as part of a team and independently with minimum supervision
- Demonstrated ability to organize work, set priorities, meet deadlines, provide follow-up and work under the pressure of time constraints
- Innovative and effective problem solver
- Able to navigate rapidly changing demands and ability to deal with interruptions
- Collaborative approach working with other members of the department and across the organization
- Willingness to learn new skills with an enthusiastic attitude
Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.
Position: Audiologist
Watch this in ASL
Location: Vancouver, BC
Deadline: This position will be filled as soon as a suitable candidate is found.
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Position Summary: The Audiologist provides professional audiology services to Deaf and Hard of Hearing individuals to assist them on their journey to communicate more effectively.
Duties and Responsibilities:
- Treat clients following bylaws and legislations established by the College of Speech and Hearing Health Professionals of BC (CSHBC)
- Assessment of hearing, which includes identification, evaluation, diagnosis and counselling
- Intervention for hearing, which includes promotion, prevention, counselling, treatment, consultation, management, (re)habilitation and education
- Measurement of patient or client outcomes for these services
- Consultation with and referral of clients to other professionals and agencies in order to provide holistic patient-centred care
- Assessment, selection, prescribing/recommending, dispensing, validation, verification, servicing and development of hearing aids and other appropriate hearing assistive and (re)habilitative strategies for individuals with hearing loss, auditory processing, tinnitus and/or related disorders. This could include cochlear implants, other implantable hearing devices, assistive technology such as FM systems, speech reading classes, and tinnitus re-training as well as measurement of patient or client outcomes for these technologies and strategies
- Providing aural (re)habilitation to improve listening and communication skills
- Cerumen management
- Explain the impacts of hearing loss on everyday life and provide direct counselling on the educational, psychological, and social implications of hearing loss to clients, their family, and other individuals on request
- Knowledge of database and tracking systems (e.g. Blueprint)
- Proficient computer skills; organized with excellent attention to detail
- Knowledge of cochlear implants and other implantable devices
- Able to communicate effectively using empathy and understanding with a range of people including: Deaf and Hard of Hearing, financially, socially, or educationally at risk, or those with multiple disabilities
- Strong written and interpersonal communication skills
- Able to work as part of a team and independently with minimum supervision
- Able to navigate rapidly changing demands, prioritize tasks and deal with interruptions
- Education or experience in psychology and the effects of a disability
- Collaborative approach working with others
Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.
Position: DeafBlind Intervenor (Part-time)
Watch this in ASL
Location: Vancouver, BC
Deadline: This position will be filled as soon as a suitable candidate is found.
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Position Summary:The Intervenor for the DeafBlind Program of Waterfront Centre will mediate between DeafBlind older adults and their environment. The intervenor will work closely with the Program Coordinator, community members and organizations to provide intervenor services including sighted guide and facilitating communication using the preferred methods of the individual who is DeafBlind.
Essential Duties and Responsibilities:
- Foster independence through a holistic and person-centred approach of “do with, not for”
- Work collaboratively with the DeafBlind individual to determine the degree and manner of support they want
- Support the acquisition of new concepts and skills
- Empower each person to actively participate in their community and connect with others, leading to a better sense of social connectedness
- Provide clear auditory and visual information in the preferred communication method of the DeafBlind individual
- Provide sighted guide and environmental information
- Provide non-judgmental information to encourage the DeafBlind individual to make decisions
- Documentation, feedback, statistics and reporting
ABOUT YOU, THE CANDIDATE
- Training as an intervenor is an asset although not required
- Knowledge of DeafBlind barriers and communication needs
- American Sign Language is required
- Professional demeanor and ability to build rapport with community and service providers
- Experience working with diverse client populations including persons with disabilities; ability to serve clients across all socio-economic and cultural groups
- Excellent oral and written communication skills
- Knowledge experience of MS Office suite including Excel, Word, PowerPoint
- Able to work collaboratively with team members
- Must be self-motivated and flexibility with the ability to multitask, take initiative, work independently with minimal supervision and work effectively under pressure
- Meet deadlines and write reports
- Access to vehicle to be able to drive clients is an asset
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check and Vulnerable Sector Search
Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field. Please note, only short-listed candidates will be contacted for this role.
Position: Client Service Coordinator (CSC)
Watch this in ASL
Location: Vancouver, BC
Deadline: This position will be filled as soon as a suitable candidate is found.
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Position Summary:
The Client Services Coordinator (CSC) works as part of a team to serve audiology visitors by greeting, welcoming and directing them appropriately. The CSC notifies Wavefront Centre staff of visitor arrival, responds to enquiries about audiology services, schedules appointments, and processes financial transactions.
Essential Duties and Responsibilities:
- Clients; answers phones, schedules appointments, processes financial transactions
- Prepares and mails out clinical reports, files, faxes, database management, third party billings
- Handles shipping, receiving, and management of hearing aid and supply inventory
- Providing relief reception services to the front desk and satellite offices, if available
- Troubleshoots and performs minor repairs on faulty hearing aids
- Assists in the maintenance of clinical infection control procedures
- Collaborative approach working with others
ABOUT YOU, THE CANDIDATE
Qualifications:
- High School Diploma and a minimum of 1 year of related practical and work experience. An equivalent combination of education and experience may be considered.
- Wavefront Centre for Communication Accessibility is a bilingual environment, ASL/English, fluency in American Sign Language (ASL) is required for this position.
Skills & Knowledge:
- Excellent interpersonal skills in person and on the telephone – clear speaking voice
- Independent self-starter with a strong reception and administrative background
- Effective problem-solver with excellent organizational and analytical skills
- Passionate about delivering excellent customer service
- Excellent attention to detail
- Highly proficient in written and oral English
- Strong aptitude for MS office and database programs
- An interest in working with Deaf and Hard of Hearing individuals, and seniors
Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field. Please note, only short-listed candidates will be contacted for this role.
Wavefront Centre for Communication Accessibility will provide accommodation, accessible formats and communication supports for the interview upon request. Wavefront Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Established in 1956 and trusted for over 66 years, Wavefront Centre for Communication Accessibility is a BC based, charitable not-for-profit organization operating as a social enterprise. Wavefront Centre delivers innovative services in Audiology and Communication Devices, Counselling, Seniors Outreach, and Accessible Communication Services that assist people who are Deaf, DeafBlind and Hard of Hearing achieve full communication accessibility.
Wavefront Centre for Communication Accessibility is the operating name for Western Institute for the Deaf and Hard of Hearing, a registered charitable organization.
Charitable Registration Number #108200098RR0001
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