Careers

Organizational Profile:

Established in 1956 and trusted for over 63 years, the Wavefront Centre for Communication Accessibility (operating name for Western Institute for the Deaf and Hard of Hearing) is a BC based, charitable non-profit organization. Wavefront Centre serves over 14,000 Deaf and Hard of Hearing clients per year by delivering innovative services to achieve full communication accessibility. Effective September 2019, responding to growing client and community needs, the Wavefront Centre opened the doors to its incredible new purpose-built facility. Located in the heart of Vancouver, BC, this four-story building is a model for accessibility: providing space, resources and vital services for Deaf, Deafblind, and Hard of Hearing individuals and their families.

Requirements:

This is an excellent opportunity for a non-profit leader and visionary who is committed to inclusivity, accessibility, innovative and quality services. The successful candidate will be a progressive leader and will have strong organizational abilities with excellent interpersonal, financial, governance and strategic planning skills. The candidate will have a master’s level degree (in a relevant program area including, but not limited to, healthcare, social work, non-profit leadership). An equivalent combination of education and experience will be considered. An understanding of hearing loss and communication issues is essential. ASL skills and/or a willingness to train in ASL is required.

Contact Details: 

Should you be interested in learning more about this exciting opportunity with the Wavefront Centre for Communication Accessibility please contact Carol Robinson or forward your resume, a letter of introduction and the names and contact information for three referees, in confidence, to info@hwest.ca. We will respond to all who express interest.

Job Summary: 

The Relief Client Services Coordinator (RCSC) provides reception and clinical assistance to our Audiology department. This position is split amongst our 3 offices: 2 days per week at our Head Office, 1 day per week at the Willow Office and 2 days per week at the Tricities Office. The RCSC also provides relief coverage for vacation and illness for all Wavefront Centre locations, as needed. Locations are 2005 Quebec Street and #514 – 2525 Willow Street in Vancouver, and #210 – 2755 Lougheed Highway in Port Coquitlam.

Work Performed:

• Greeting clients; answering phones; scheduling appointments; processing financial transactions
• Preparing and mailing out clinical reports; filing; faxing; database management
• Shipping, receiving, and management of hearing aid and supply inventory
• Providing relief reception services to satellite offices, as needed
• Providing information to clients
• Third party billings
• Troubleshooting and performing minor repairs on faulty hearing aids
• Assisting in the maintenance of clinical infection control procedures
• Providing audiometric technical support to the Audiologists
• Creating and editing documents in Microsoft Office and other computer programs

Please reply in confidence with cover letter and resume to: Henry Lam, Acting Head of Audiology at henry.lam@wavefrontcentre.ca

Job Summary: 

The Dispatcher/Booking Assistant provides administrative and reception support to our Medical and Community Interpreting programs and provides as-needed relief reception to other departments.

Work Performed:

• Assists with management of online database/scheduling/invoicing of regular and on-call interpreting bookings
• Reception duties, including answering voice calls, emails, and other mediums: text, Skype, FaceTime, Glide, TTY, and fax
• Supports clients on use of video relay services and other related technology training
• Provides relief coverage for the Interpreting Department dispatcher and booking coordinator
• Provides as needed relief reception coverage for other agency departments
• Provides after hours dispatch services when required
• Provides administrative support on invoicing and other clerical duties

Preferred Skill Sets:

• Previous reception and administrative experience
• Independent self-starter with excellent organizational and analytical skills
• Strong written and oral communication skills
• Fluent or intermediate ASL skills
• Ability to communicate effectively with wide range of individuals with various communication needs
• Advanced computer skills; organized with excellent attention to detail
• Presents professionally and is respectful of confidentiality

Interested applicants are requested to forward their cover letter, resume and list of references.

Please reply in confidence to: Tim Mallach, Head of Interpreting Services, tim.mallach@wavefrontcentre.ca