Position Summary: The Booking Coordinator, is responsible for the client service with regards to intake of requests and responding promptly by booking appropriate services, negotiating rate and payment, fulfilling request and confirming results. The Booking Coordinator also provides additional support, as required, to the Accessible Communication Services team.

Essential Duties and Responsibilities:

• Intake accessible communication services requests (e.g. interpreting, captioning, translation); confirm receipt of request in a timely manner
• Determine and book appropriate service(s)
• Develop quotes and negotiate payment
• Input request into database and broadcast, or email to fill the request
• Confirm fulfilled request with client or organization/service
• Provide data reports as a required
• Assist with drop-in clients for English-ASL translation of documents as needed and maintaining records for all drop-ins
• Respond to and triage client complaints
• Provide coverage for department roles as required (e.g. breaks, sick and vacation days) and relief reception services to the front desk

Administration:

• Organize schedule ensuring primarily staff interpreters fill appointments; maximize number of fulfilled requests
• Maintain/input/reconcile database information
• Invoice for services rendered and reconcile receipts
• Support department with community engagement, as required
• Provide additional administrative support to the team as required
• Other related duties as assigned

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field. Please note, only short-listed candidates will be contacted for this role.

Position Summary: The Client Services Coordinator greets all people connecting with Wavefront Centre in person, by telephone/TTY or e-mail in a friendly, helpful and professional manner.

Essential Duties and Responsibilities:

• Greet clients as they arrive; direct them to waiting areas; advise of any scheduling delays or changes.
• Inform staff of client arrivals
• Provide general and basic information regarding Wavefront Centre to clients, as well as inquiries regarding external services
• Respond to client inquiries (e.g. location of facilities, hours of operation, etc.)
• Administer telephone and voicemail system: answer and direct incoming calls, take detailed messages, etc.
• Process payments for transactions and produce invoices
• Enter computer data as required
• Manage mail/deliveries
• Assist with general monitoring/security of facility
• Assist with event/meeting management
• Maintain inventory of facility and kitchen supplies
• Month-end reporting and data entry
• Provide basic IT support and liaise with contracted IT professionals for maintenance requests
• Provide administrative support and coverage to other departments
• Participate in regular staff meetings
• Other related duties as assigned

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field. Please note, only short-listed candidates will be contacted for this role.

Position Summary: The DeafBlind Intervenor for the Therapeutic Activation Program for Older Adults and Seniors (TAPS) will mediate between DeafBlind older adults and their environment. The intervenor will work closely with the TAPS Program Coordinator, community members and organizations to provide intervenor services including sighted guide and facilitating communication using the preferred methods of the individual who is DeafBlind.

Essential Duties and Responsibilities:

• Foster independence through a holistic and person-centred approach of “do with, not for”
• Work collaboratively with the DeafBlind individual to determine the degree and manner of support they want
• Support the acquisition of new concepts and skills
• Empower each person to actively participate in their community and connect with others, leading to a better sense of social connectedness
• Provide clear auditory and visual information in the preferred communication method of the DeafBlind individual
• Provide sighted guide and environmental information
• Provide non-judgmental information to encourage the DeafBlind individual to make decisions
• Documentation, feedback, statistics and reporting

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field. Please note, only short-listed candidates will be contacted for this role.

Position Summary: The Manager, Community Outreach Services co-ordinates and supervises the provision of employment services, senior outreach services, the Therapeutic Activity Program for DeafBlind persons, and community projects and outreach services for the Agency for our Deaf, DeafBlind and Hard of Hearing clients. They are responsible for ensuring that all services are provided in an accountable, professional, confidential, and ethical manner and that the delivery of services is guided by the clients’ best interest. The Manager, Community Outreach Services works with other departments within the organization and with external service delivery partners and government bodies.

Essential Duties and Responsibilities:

• Work with Director, Programs + Services to identify, plan, implement and oversee initiatives in the development of programs and services; collaborate on inter-departmental work, projects, programs and communications, as required
• Foster and maintain a safe and respectful work environment for staff providing guidance and oversight
• Ensure services are provided in an accountable, professional, confidential and ethical manner; ensure delivery of services is guided by the clients’ best interest
• Coordinate social enterprise [fee-for-service] contracts (e.g. Accessibility Audits and sensitivity training)
• Support the full employee lifecycle including training, performance assessment and compliance with human resource processes
• Plan, prioritize the work of staff, providing strategic and tactical guidance and coaching to meet service standards and objectives
• Effectively handle caseload, maintain client files, and oversee Case Conference – intake/review/referral process
• Oversee the department budget and expenditures including purchases of equipment as required
• Support the Director with statistical reports required by funding bodies within deadlines and sourcing funding opportunities
• On-going collaboration with professional organizations, government departments, public organizations, and relevant community personnel on accessibility service issues
• Participate in community education (e.g. presentations, health fairs, media interviews, etc.), as required

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field. Please note, only short-listed candidates will be contacted for this role.

Position Summary: The Audiologist provides professional audiology services to Deaf and Hard of Hearing individuals to assist them on their journey to communicate more effectively.

Duties and Responsibilities:

• Treat clients following bylaws and legislations established by the College of Speech and Hearing Health Professionals of BC (CSHBC)
• Assessment of hearing, which includes identification, evaluation, diagnosis and counselling
• Intervention for hearing, which includes promotion, prevention, counselling, treatment, consultation, management, (re)habilitation and education
• Measurement of patient or client outcomes for these services
• Consultation with and referral of clients to other professionals and agencies in order to provide holistic patient-centred care
• Assessment, selection, prescribing/recommending, dispensing, validation, verification, servicing and development of hearing aids and other appropriate hearing assistive and (re)habilitative strategies for individuals with hearing loss, auditory processing, tinnitus and/or related disorders. This could include cochlear implants, other implantable hearing devices, assistive technology such as FM systems, speech reading classes, and tinnitus re-training as well as measurement of patient or client outcomes for these technologies and strategies
• Providing aural (re)habilitation to improve listening and communication skills
• Cerumen management
• Explain the impacts of hearing loss on everyday life and provide direct counselling on the educational, psychological, and social implications of hearing loss to clients, their family, and other individuals on request
• Knowledge of database and tracking systems (e.g. Blueprint)
• Proficient computer skills; organized with excellent attention to detail
• Knowledge of cochlear implants and other implantable devices
• Able to communicate effectively using empathy and understanding with a range of people including: Deaf and Hard of Hearing, financially, socially, or educationally at risk, or those with multiple disabilities
• Strong written and interpersonal communication skills
• Able to work as part of a team and independently with minimum supervision
• Able to navigate rapidly changing demands, prioritize tasks and deal with interruptions
• Education or experience in psychology and the effects of a disability
• Collaborative approach working with others

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.

Position Summary: The Audiologist provides professional audiology services to Deaf and Hard of Hearing individuals to assist them on their journey to communicate more effectively.

Duties and Responsibilities:

• Treat clients following bylaws and legislations established by the College of Speech and Hearing Health Professionals of BC (CSHBC)
• Assessment of hearing, which includes identification, evaluation, diagnosis and counselling
• Intervention for hearing, which includes promotion, prevention, counselling, treatment, consultation, management, (re)habilitation and education
• Measurement of patient or client outcomes for these services
• Consultation with and referral of clients to other professionals and agencies in order to provide holistic patient-centred care
• Assessment, selection, prescribing/recommending, dispensing, validation, verification, servicing and development of hearing aids and other appropriate hearing assistive and (re)habilitative strategies for individuals with hearing loss, auditory processing, tinnitus and/or related disorders. This could include cochlear implants, other implantable hearing devices, assistive technology such as FM systems, speech reading classes, and tinnitus re-training as well as measurement of patient or client outcomes for these technologies and strategies
• Providing aural (re)habilitation to improve listening and communication skills
• Cerumen management
• Explain the impacts of hearing loss on everyday life and provide direct counselling on the educational, psychological, and social implications of hearing loss to clients, their family, and other individuals on request
• Knowledge of database and tracking systems (e.g. Blueprint)
• Proficient computer skills; organized with excellent attention to detail
• Knowledge of cochlear implants and other implantable devices
• Able to communicate effectively using empathy and understanding with a range of people including: Deaf and Hard of Hearing, financially, socially, or educationally at risk, or those with multiple disabilities
• Strong written and interpersonal communication skills
• Able to work as part of a team and independently with minimum supervision
• Able to navigate rapidly changing demands, prioritize tasks and deal with interruptions
• Education or experience in psychology and the effects of a disability
• Collaborative approach working with others

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.

Position Summary: The Staff Interpreter is responsible for providing community and medical ASL interpreting services for the Accessible Communication Services department, as well as supporting the department where necessary.

Duties and Responsibilities:

• Provides community and medical ASL interpreting services for Wavefront Centre, both on and off-site, including virtually
• Supports the team where necessary
• Works as an integral part of the Accessible Communication Services department
• Assists with drop-in clients for English-ASL translation of documents, as needed

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.

Position Summary: The Staff Interpreter is responsible for providing community and medical ASL interpreting services for the Accessible Communication Services department, as well as supporting the department where necessary.

Duties and Responsibilities:

• Provides community and medical ASL interpreting services for Wavefront Centre, both on and off-site, including virtually
• Supports the team where necessary
• Works as an integral part of the Accessible Communication Services department
• Assists with drop-in clients for English-ASL translation of documents, as needed

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.