Position Summary: Reporting to the Chief Executive Officer (CEO), the Manager, People & Culture is responsible for ensuring the strategic, effective and legal human resources practices and policies throughout the organization.

The Manager will oversee all people and culture functions including employee and labour relations, recruitment and selection, training and development, compensation and benefits, performance management, occupational health and safety, and regulation compliance. They are an experienced practitioner with strong communication and collaboration skills, and the capacity to lead resolution on some of Wavefront Centre’s most complex and sensitive human resources files.

Duties and Responsibilities:

• Develop and implement effective organization-wide human resources initiatives, policies and processes
• Oversee the day-to-day operations of the people and culture department including preparing offer letters, job postings, job descriptions, etc.
• Provide strategic leadership and support to the senior leadership team and management on the recruitment, selection and onboarding processes for new employees
• Promote equity, diversity and inclusion in the workforce by removing barriers to employment
• Provide strategic leadership and direction on total compensation strategies to ensure Wavefront Centre attracts and retains quality staff
• Develop and implement performance management processes and systems that reflect organizational goals and objectiveProvide resources and support to the senior leadership team and management in the application of performance management processes
• Ensure legal compliance with relevant provincial and federal legislation, including WorkSafeBC regulations

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.

Position Summary: Reporting to the Chief Executive Officer, the Director, Engagement & Strategic Initiatives will advance Wavefront Centre’s mission by increasing the reach and impact of the organization’s work, enhance the overall reputation for excellence and expertise, and strengthen relationships with key audiences, policymakers and partners.

The Director will work with the CEO to attract, retain and grow a community of advocates, partners and donors. Primarily, they are responsible for the development and execution of a marketing and fundraising strategy to advance Wavefront Centre’s mission, vision and goals among external audiences.

Duties and Responsibilities:

• Develop and execute a comprehensive marketing and communications strategy that promotes client and stakeholder engagement
• Spearhead the strategic and tactical execution of marketing campaigns and activities, including advertising, public relations, events, promotions, etc.
• Develop and oversee a strategic fundraising plan that identifies and secures support from a range of funders, including governments, international and national agencies, non-governmental organizations, foundations, the private sector, and individual donors
• Participate in the development of strategic and operational planning with the senior leadership team as appropriate
• Identify and secure Oversee the development of diverse and creative professional development opportunities that support the department’s knowledge, skills and competencies
• Foster and maintain a safe and respectful work environment for staff, supporting a culture of excellence

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references and include the job title in the subject field.

Position Summary: The Client Services Coordinator (CSC) works as part of a team to serve audiology visitors by greeting, welcoming and directing them appropriately. The CSC notifies Wavefront Centre staff of visitor arrival, responds to enquiries about audiology services, schedules appointments, and processes financial transactions.

Duties and Responsibilities:

• Greets clients; answers phones, schedules appointments, processes financial transactions
• Preparing and mailing out clinical reports, filing, faxing, database management, third party billings
• Shipping, receiving, and management of hearing aid and supply inventory
• Providing relief reception services to the front desk and satellite offices
• Troubleshooting and performing minor repairs on faulty hearing aids
• Assisting in the maintenance of clinical infection control procedures
• Providing audiometric technical support to the Audiologists

Email resume to: careers@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.

Position Summary: The Marketing Coordinator works to help the team develop and implement strategic plans designed to drive visitation to Wavefront Centre’s website and its services via Google search as well as designing digital content for our social media platforms. You will be supporting the execution of Marketing & Communication project initiatives.

This position is funded by the Canada Summer Jobs Program until February, 2022 which provides quality work experiences for youth to develop and improve their skills. To be eligible, applicants must:

• be between 15 and 30 years of age at the start of the employment;
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and,
• have valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

Duties and Responsibilities:

• Develop and update website, reports, articles and presentations
• Update Wavefront Centre’s website with graphics and content
• Develop and support digital ad campaigns using Google Analytics
• Establishing design guidelines, standards and best practices
• Designing customer
• Work closely with Marketing & Communication and Communication Devices Program to develop ad campaigns to drive traffic to Wavefront Centre’s website and online store
• Report on campaign performance, always looking for areas to optimize and improve

Contact: Porson Lee, Solutions & Sales Manager of Communication Devices Program
Email resume to: porson.lee@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.

Position Summary: Reporting to the Director, the Manager, Audiology Clinic contributes to the ongoing growth and development of Wavefront’s Audiology program through specific areas of accountability, helping the organization continue to meet the audiology needs of Wavefront’s members and clients.

Duties and Responsibilities:

• Client Services
• Clinical Leadership
• Strategic Leadership
• Management & Supervision
• Administration
• Education & Outreach
• Financial Stewardship

Contact: Christopher Sutton, CEO
Email resume to: christopher.sutton@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.

Position Summary: Reporting to the Director, the Manager, Audiology Clinic contributes to the ongoing growth and development of Wavefront’s Audiology program through specific areas of accountability, helping the organization continue to meet the audiology needs of Wavefront’s members and clients.

Duties and Responsibilities:

• Client Services
• Clinical Leadership
• Strategic Leadership
• Management & Supervision
• Administration
• Education & Outreach
• Financial Stewardship

Contact: Christopher Sutton, CEO
Email resume to: christopher.sutton@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.

Position Summary: The Audiologist provides professional audiology services to Deaf and Hard of Hearing individuals to assist them on their journey to communicate more effectively.

Duties and Responsibilities:

• Treat clients following bylaws and legislations established by the College of Speech and Hearing Health Professionals of BC (CSHBC)
• Assessment of hearing, which includes identification, evaluation, diagnosis and counselling
• Intervention for hearing, which includes promotion, prevention, counselling, treatment, consultation, management, (re)habilitation and education
• Measurement of patient or client outcomes for these services
• Consultation with and referral of clients to other professionals and agencies in order to provide holistic patient-centred care
• Assessment, selection, prescribing/recommending, dispensing, validation, verification, servicing and development of hearing aids and other appropriate hearing assistive and (re)habilitative strategies for individuals with hearing loss, auditory processing, tinnitus and/or related disorders. This could include cochlear implants, other implantable hearing devices, assistive technology such as FM systems, speech reading classes, and tinnitus re-training as well as measurement of patient or client outcomes for these technologies and strategies
• Providing aural (re)habilitation to improve listening and communication skills
• Cerumen management
• Explain the impacts of hearing loss on everyday life and provide direct counselling on the educational, psychological, and social implications of hearing loss to clients, their family, and other individuals on request
• Knowledge of database and tracking systems (e.g. Blueprint)
• Proficient computer skills; organized with excellent attention to detail
• Knowledge of cochlear implants and other implantable devices
• Able to communicate effectively using empathy and understanding with a range of people including: Deaf and Hard of Hearing, financially, socially, or educationally at risk, or those with multiple disabilities
• Strong written and interpersonal communication skills
• Able to work as part of a team and independently with minimum supervision
• Able to navigate rapidly changing demands, prioritize tasks and deal with interruptions
• Education or experience in psychology and the effects of a disability
• Collaborative approach working with others

Contact: Christopher Sutton, CEO
Email resume to: christopher.sutton@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.

Position Summary: The Staff Interpreter is responsible for providing community and medical ASL interpreting services for the Accessible Communication Services department, as well as supporting the department where necessary.

Duties and Responsibilities:

• Provides community and medical ASL interpreting services for Wavefront Centre, both on and off-site, including virtually
• Supports the team where necessary.
• Works as an integral part of the Accessible Communication Services department
• Assists with drop-in clients for English-ASL translation of documents, as needed

Contact: Jenn Wilson, Interim Director of Accessible Communication Services
Email resume to: jenn.wilson@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.

Position Summary: The Staff Interpreter is responsible for providing community and medical ASL interpreting services for the Accessible Communication Services department, as well as supporting the department where necessary.

Duties and Responsibilities:

• Provides community and medical ASL interpreting services for Wavefront Centre, both on and off-site, including virtually
• Supports the team where necessary.
• Works as an integral part of the Accessible Communication Services department
• Assists with drop-in clients for English-ASL translation of documents, as needed

Contact: Jenn Wilson, Interim Director of Accessible Communication Services
Email resume to: jenn.wilson@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.

Position Summary: The Staff Interpreter is responsible for providing community and medical ASL interpreting services for the Accessible Communication Services department, as well as supporting the department where necessary.

Duties and Responsibilities:

• Provides community and medical ASL interpreting services for Wavefront Centre, both on and off-site, including virtually
• Supports the team where necessary.
• Works as an integral part of the Accessible Communication Services department
• Assists with drop-in clients for English-ASL translation of documents, as needed

Contact: Jenn Wilson, Interim Director of Accessible Communication Services
Email resume to: jenn.wilson@wavefrontcentre.ca
Please email your cover letter and resume as a PDF, along with a list of references.