Careers

Organizational Profile:

Established in 1956 and trusted for over 63 years, the Wavefront Centre for Communication Accessibility (operating name for Western Institute for the Deaf and Hard of Hearing) is a BC based, charitable non-profit organization. Wavefront Centre serves over 14,000 Deaf and Hard of Hearing clients per year by delivering innovative services to achieve full communication accessibility. Effective September 2019, responding to growing client and community needs, the Wavefront Centre opened the doors to its incredible new purpose-built facility. Located in the heart of Vancouver, BC, this four-story building is a model for accessibility: providing space, resources and vital services for Deaf, Deafblind, and Hard of Hearing individuals and their families.

Requirements:

This is an excellent opportunity for a non-profit leader and visionary who is committed to inclusivity, accessibility, innovative and quality services. The successful candidate will be a progressive leader and will have strong organizational abilities with excellent interpersonal, financial, governance and strategic planning skills. The candidate will have a master’s level degree (in a relevant program area including, but not limited to, healthcare, social work, non-profit leadership). An equivalent combination of education and experience will be considered. An understanding of hearing loss and communication issues is essential. ASL skills and/or a willingness to train in ASL is required.

Contact Details: 

Should you be interested in learning more about this exciting opportunity with the Wavefront Centre for Communication Accessibility please contact Carol Robinson or forward your resume, a letter of introduction and the names and contact information for three referees, in confidence, to info@hwest.ca. We will respond to all who express interest.

Job Summary: 

As a Communication Devices Lead, you will create an amazing client experience by understanding the client’s hearing and communication needs. You will demonstrate and dispense the latest assistive and alerting technology, identifying solutions for the client’s needs and lifestyle, and providing occasional on-site installation.

Work Performed:

• Work closely with Head of Communications and Marketing and Head of Audiology to evaluate the best alerting and assistive communication technology options for Deaf and Hard of Hearing clients
• Oversee operations of Communication Devices Program (CDP) showroom and online store
• Utilize marketing analytic tools to expand services and products in showroom and online store
• Develop promotional activities and materials for the CDP and Wavefront Centre
• Participate in marketing campaign activities for the CDP and Wavefront Centre
• Provide public presentations of the CDP and Wavefront Centre services

Interested applicants are requested to forward their cover letter and resume.

Please reply in confidence to: Yat Li, B.CoMS, Head of Communications & Marketing at yat.li@wavefrontcentre.ca

Job Summary: 

This role will assist Hard of Hearing seniors to remain independent, thriving and valued members of their community. Wavefront Centre’s Better at Home Seniors Outreach program provides a variety of practical and innovative services to seniors living in the community such as transportation, friendly visiting, grocery shopping, iPad connection reassurance and outreach services. The program also provides education to community members, professionals and corporations.

Reporting to the Program Coordinator, the Seniors Client & Volunteer Outreach Liaison will provide outreach services to senior Hard of Hearing adults living primarily in Metro Vancouver communities. As a member of Better at Home program, you will network with other teams across the province to provide best practices and shared professional development skills. The Seniors Client & Volunteer Outreach Liaison will work closely with Hard of Hearing seniors and provide communication sensitive practices.

Work Performed:

• Establish working relationships with community agencies to identify Hard of Hearing clients
• Provide information and advocacy
• Complete intake needs assessment
• Arrange transportation, friendly visiting, grocery shopping, iPad connection reassurance and outreach services
• Provide case management including recruitment, assessment, planning and intervention, referrals to other programs and services, and report outcomes.
• Recruitment and training of volunteers
• Matching volunteers with seniors and reporting on client outcomes
• Contributes and participates in community development activities
• Acting as a public representative on behalf of Wavefront Centre

Interested applicants are requested to forward their cover letter, resume and list of references.

Please reply in confidence to: Marco Chiaramonte, B.Sc., CCDP, Acting Head of Counselling Services at marco.chiaramonte@wavefrontcentre.ca

Job Summary: 

The Therapeutic Activity Program DeafBlind Intervenor will mediate and provide environmental information to a DeafBlind senior. The intervenor will guide a DeafBlind senior to activities within the community. The intervenor will work closely with the Program Coordinator, community members and organizations to facilitate communication using the preferred communication method of the individual who is DeafBlind.

Work Performed:

•  Foster independence through a holistic and person-centered approach of “do with, not for”
• Reinforce concepts and teach new skills to empower the people we support to thriv
• Encourage each person supported to actively participate in their community, leading to a better sense of social connectedness
• Provide clear auditory and visual information in the preferred communication method of the DeafBlind consumer
• Guides and provides non-judgmental information to so the consumer can make informed decisions
• Documentation, feedback, statistics are required weekly, as well as monthly reporting

Interested applicants are requested to forward their cover letter, resume and list of references.

Please reply in confidence to: Linda Franchi, PhD., Head of Counselling Services at linda.franchi@wavefrontcentre.ca

Job Summary: 

The Dispatcher/Booking Assistant provides administrative and reception support to our Medical and Community Interpreting programs and provides as-needed relief reception to other departments.

Work Performed:

• Assists with management of online database/scheduling/invoicing of regular and on-call interpreting bookings
• Reception duties, including answering voice calls, emails, and other mediums: text, Skype, FaceTime, Glide, TTY, and fax
• Supports clients on use of video relay services and other related technology training
• Provides relief coverage for the Interpreting Department dispatcher and booking coordinator
• Provides as needed relief reception coverage for other agency departments
• Provides after hours dispatch services when required
• Provides administrative support on invoicing and other clerical duties

Preferred Skill Sets:

• Previous reception and administrative experience
• Independent self-starter with excellent organizational and analytical skills
• Strong written and oral communication skills
• Fluent or intermediate ASL skills
• Ability to communicate effectively with wide range of individuals with various communication needs
• Advanced computer skills; organized with excellent attention to detail
• Presents professionally and is respectful of confidentiality

Interested applicants are requested to forward their cover letter, resume and list of references.

Please reply in confidence to: Tim Mallach, Head of Interpreting Services, tim.mallach@wavefrontcentre.ca