Position Summary: The Client Services Coordinator (CSC) works as part of a team to serve audiology visitors by greeting, welcoming and directing them appropriately. The CSC notifies Wavefront Centre staff of visitor arrival, responds to enquiries about audiology services, schedules appointments, and processes financial transactions.

Duties and Responsibilities:

•  Greets clients; answers phones, schedules appointments, processes financial transactions
•  Preparing and mailing out clinical reports, filing, faxing, database management, third party billings
•  Shipping, receiving, and management of hearing aid and supply inventory
•  Providing relief reception services to the front desk and satellite offices
•  Troubleshooting and performing minor repairs on faulty hearing aids
•  Assisting in the maintenance of clinical infection control procedures
•  Providing audiometric technical support to the Audiologists

Contact: Grace Shyng, Head of Audiology
Email resume to: grace.shyng@wavefrontcentre.ca
Please email your cover letter and resume as a PDF.

Position Summary: The Employment Placement Specialist assists unemployed Deaf, DeafBlind and Hard of Hearing individuals to prepare for, obtain and maintain sustainable employment or community attachment through the WorkBC integrated case management model. Reports directly to the Acting Head of Counselling Services.

Duties and Responsibilities:

• Conducts formal needs assessment, employment counselling, return to work action plan development, job search support, administering financial supports, facilitating one-to-one or group workshops, referral to appropriate community resources and external programs and follow up, monitoring and reporting client progress and outcomes.
• Market participants to employers, develops strong business relationships, develops and implements successful marketing and job placement strategies.
• Meets key performance measurements as outlined by contractors/stakeholders.
• Provides and monitors ongoing client case management activities through database tracking.
• Maintains documentation of case notes, reports statistical information in the Integrated Case Management database.
• Provides public presentations and community outreach.
• Provides referrals to outside agencies.
• Liaise with internal and external professionals, organizations, agencies, and government.
• Complete paperwork in accordance to WorkBC policies and guidelines.
• Must be self-motivated and flexible with an ability to multitask, take initiative and work independently with minimal supervision, and work effectively under pressure in a demanding performance based environment.

Contact: Marco Chiaramonte, Acting Head of Counselling
Email resume to: marco.chiaramonte@wavefrontcentre.ca
Please email your resume as a PDF.

Position Summary: As a volunteer, you will be working in our communication devices showroom as a member of the communication devices program team. The showroom provides a space to display our range of assistive communications devices and provide one-on-one consultations with clients in need of assistive communications technology.

Duties and Responsibilities:

• Assist clients with products and provide product information
• Monitor inventory and ensure that inventory database is up to date
• Ship items purchased through Wavefront Centre’s online store
• Assist with the visual merchandising of the shop
• Assist with daily upkeep of shop, including cleaning and tidying

Contact: Cody Brooks, Communication Devices Program Lead
Email resume to: cody.brooks@wavefrontcentre.ca
Please email your resume as a PDF.