Frequent Asked Questions

All Offices Re-open on June 1st

The health and safety of our staff and client community is a priority for Wavefront Centre.

The health and safety of our staff and client community remains a priority for Wavefront Centre as we gradually resume operations. The operations plan outlines the measures and policies implemented by Wavefront Centre to reduce the risk and spread of COVID-19 and ensure the healthy well-being of our staff and community. (Please note the Audiology Department has additional protocols established to adhere to guidelines put forth by the College of Speech and Hearing Health Professionals and the Medical Interpreting Services Program is adhering to guidelines put forth by Provincial Health Services Authority).

Our health and safety measures include:

  • Practicing physical distancing
  • Limiting office capacity
  • Providing hand sanitizer in and around the office
  • Contactless payment only
  • Enhanced cleaning protocols, including regular disinfecting and sanitizing of high touch surfaces and equipment.

To read the full COVID-19 Operational Plan, please click here.

To watch the Operational Plan in ASL, please click here.


Frequently Asked Questions


Will there be drop in services?

For the safety of our clients and staff, there will be no drop in services until further notice.


What does your enhanced safety protocol look like?


We have enhanced our protocols for:

  • Proper hygiene and respiratory etiquette
  • Maintaining the physical distancing of 2m or 6ft with clients and staff members
  • The use of masks, face shields and gloves when interactions are under 2m
  • Adhering to current directives of public health regarding group gatherings and travel restrictions


How will appointments be booked?


  • All appointments must be pre-booked over the phone or by e-mail, depending on your service.
  • Virtual appointments will be offered as a first choice wherever possible
  • All live appointments must be pre-booked. Clients will be pre-screened. Only those clients who pass the pre-screening process will be booked.


Will appointment times be spaced?
  • Yes, all appointment times will be spaced so there is adequate time between appointments to clean and disinfect the clinic/offices between clients and to reduce the number of people in waiting areas
  • Start times will also be staggered to ensure the maximum occupancy limit in waiting areas are not exceeded. Overflow waiting areas will be designated in the event an occupancy limit has been exceeded.


Will meetings and workshops be held?
  • There will be no mass gatherings over 50 people in any confined area at Wavefront Centre, as per current public health guidelines
  • Meetings and workshops will be held virtually wherever possible
  • If small group meetings or workshops must be held in-person, maximum safe occupancy limits for all areas will be observed.

Wavefront Centre for Communication Accessibility is the operating name for Western Institute for the Deaf and Hard of Hearing, a registered charitable organization.
Charitable Registration Number #108200098RR0001

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