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COVID-19 update: Masks are now required inside all Wavefront Centre locations. People who cannot put on or remove a mask on their own are exempt. Learn more.

Wavefront Centre for Communication Accessibility

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Frequent Asked Questions

COVID-19 Response

The health and safety of our staff and client community is a priority for Wavefront Centre.

Please note: By order of the Provincial Health Officer, masks are now required for everyone in all public indoor settings and workplaces. People who cannot put on or remove a mask on their own are exempt. Individuals without an exemption who refuse to wear a mask will not be provided services. 

The health and safety of our staff and client community remains a priority for Wavefront Centre as we gradually resume operations. The operations plan outlines the measures and policies implemented by Wavefront Centre to reduce the risk and spread of COVID-19 and ensure the healthy well-being of our staff and community. (Please note the Audiology Department has additional protocols established to adhere to guidelines put forth by the College of Speech and Hearing Health Professionals and the Medical Interpreting Services Program is adhering to guidelines put forth by Provincial Health Services Authority).

Our health and safety measures include:

  • Practicing physical distancing
  • Limiting office capacity
  • Providing hand sanitizer in and around the office
  • Contactless payment only
  • Enhanced cleaning protocols, including regular disinfecting and sanitizing of high touch surfaces and equipment.

To read the full COVID-19 Operational Plan, please click here.

To watch the Operational Plan in ASL, please click here.

 

Frequently Asked Questions

 

Will there be drop in services?

For the safety of our clients and staff, there will be no drop in services until further notice.

 

What does your enhanced safety protocol look like?

 

We have enhanced our protocols for:

  • Proper hygiene and respiratory etiquette
  • Maintaining the physical distancing of 2m or 6ft with clients and staff members
  • The use of masks, face shields and gloves when interactions are under 2m
  • Adhering to current directives of public health regarding group gatherings and travel restrictions

 

How will appointments be booked?

 

  • All appointments must be pre-booked over the phone or by e-mail, depending on your service.
  • Virtual appointments will be offered as a first choice wherever possible
  • All live appointments must be pre-booked. Clients will be pre-screened. Only those clients who pass the pre-screening process will be booked.

 

Will appointment times be spaced?
  • Yes, all appointment times will be spaced so there is adequate time between appointments to clean and disinfect the clinic/offices between clients and to reduce the number of people in waiting areas
  • Start times will also be staggered to ensure the maximum occupancy limit in waiting areas are not exceeded. Overflow waiting areas will be designated in the event an occupancy limit has been exceeded.